FAQs

Incellderm is a skincare brand founded in South Korea in 2018. Its parent company RIMAN, is currently the highest earning K-beauty brand in the world, beating out large conglomerates. The Incellderm product line is designed to cleanse, moisturize, protect, and beautify the skin. Special patented ingredients and state-of-the-art technology have been fused to create a skincare line that produces quick and visible results.

If you enjoy sharing the products and would like to make high margin commissions, please fill out the form on our Join Us page, and a member of our team will happily assist you in signing up to become a RIMAN Beauty Planner.

You can find the entire collection of Incellderm products online at buyincellderm.com, the #1 official North American distributor. While we don't have physical stores yet, buyincellderm.com offers the latest information, exclusive deals, and the complete range of Incellderm products for your convenience.

We accept all major credit cards at this time including American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, MasterCard, Paypal, Shop Pay, Venmo, and Visa.

Prices are listed in USD. For Canadian residents, you can select CAD pricing from the currency drop down menu on the top left of the Home Page.

Unfortunately once an order is placed, it cannot be cancelled or revised. Please ensure all your order information is correct before placing an order including your name, address, email, product selection, quantity, payment, and billing information. BUY INCELLDERM is not responsible for any errors. Thank you.

Returns can be made within 30 days of receiving your order. All returned items must be sealed and unopened. Any products with the quality seal voided will not be accepted. Return shipping is at the expense of the purchaser. Please email support@buyincellderm with your order number, date of purchase, and a photo of the item(s) you wish to return and our customer service team will quickly work to process your return, once accepted. 

You can reach us by filling out a Contact Us form within 48 hours of receiving your product and a customer service team member will get back to you. We will request for you to send us a photo of your damaged item(s).

You can create an account by clicking here.

To reset your password, go to the Login Page and click "Forgot your password".

You can reach us by filling out a Contact Us form. A customer service team member will respond to you within 24 business hours. Your response may be delayed during weekends and holidays.

Unlike other skincare brands, INCELLDERM has active ingredients that absorb into deep layers of your skin. Nanosized liposomes act as delivery vehicles for transporting substances deep into the body and need to be handled with care. There is no need to rub or pat the product onto your face. Relax your fingertips and gently apply the desired amount of product on your face. The formulation will do the rest. Use only a small amount of product for the first two weeks of use to allow your skin to get used to the products. Please note there might be a skin purging process during this time as your skin pushes out all the impurities and toxicity that might already be present in your skin. Refer to our How to Use page for additional information.

*It's recommended to patch test any new product before applying it to your entire face, even if it claims to be suitable for sensitive skin.

Our products are manufactured in an FDA-approved facility that follows strict Good Manufacturing Practices (GMP) and meets all over-the-counter (OTC) regulations.

We take a meticulous approach to ingredient selection. Every ingredient in RIMAN products goes through a rigorous review process, considering global safety data, compliance standards, and environmental impact. We don't just choose ingredients for effectiveness; we prioritize your skin's well-being and the planet's health.

The Dermatology EX line is German Derma tested, signifying a commitment to minimizing irritation for all skin types.

*It's recommended to patch test any new product before applying it to your entire face, even if it claims to be suitable for sensitive skin.

INCELLDERM products help to stimulate collagen and boost skin elasticity as you use it. The loss of collagen and elastin that decline with age and environmental factors will begin to heal and recover your skin, giving your face a slimmer appearance. As your skin rejuvenates with new cells, you may confuse the inner tightness feeling for outer tightness. As your skin condition improves, this feeling will eventually disappear.

*You can use Vieton Oil Mist to help ease the tight feeling

INCELLDERM products help to strengthen and moisturize from the deepest layers out. The restoration and hydration of your aging, dry skin cells is what is making your skin look hydrated and radiant.

Active ingredients such as amino acid complexes absorb deeply into your skin thanks to the microfluidizer technology. This cell regeneration process may temporarily cause dryness and irritation. We recommend spraying the Vieton Oil Mist and Calming Balance Gel to aid in hydration while your skin adjusts to the new products.

You may be misting too closely causing concentrations of the product to get into your eyes. For best results, close your eyes and mist 15cm away or spray directly onto your skin, covering or avoiding the eyes completely.

Your skin will begin to regenerate and detoxify when starting to use INCELLDERM products. During this process, you may break out as remaining surfactants or dermal toxicity is eliminated. This process can be shortened by using the Active Clean-Up Powder once a day, leaving it on for 3-5 minutes, and applying smaller amounts of product for the first 7-14 days of use.

*Keep the Calming Balance Gel in the refrigerator and use on break out areas.

The products are made and formulated in South Korea, however they adhere to North American standards and regulations.

The date on your collagen is the date of manufacture. You have 18 months from this date before your product expires.