What is Incellderm?
Incellderm is a skincare brand founded in South Korea in 2018. Its parent company RIMAN, is currently the highest earning K-beauty brand in the world, beating out large conglomerates. The Incellderm product line is designed to cleanse, moisturize, protect, and beautify the skin. Special patented ingredients and state-of-the-art technology have been fused to create a skincare line that produces quick and visible results.
What payment methods do you accept?
We accept all major credit cards at this time including American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, MasterCard, Paypal, Shop Pay, Venmo, and Visa.
What currency are prices listed as?
Prices are currently in USD only. For Canadian residents, prices will automatically be converted to CAD through your credit card's banking system.
Can I cancel my order?
Unfortunately once an order is placed, it cannot be cancelled or revised. Please ensure all your order information is correct before placing an order including your name, address, email, product selection, quantity, payment, and billing information. BUY INCELLDERM is not responsible for any errors. Thank you.
Do you allow refunds or returns?
Returns can be made within 10 days of receiving your order. All returned items must be sealed and unopened. Any products with the quality seal voided will not be accepted. Return shipping is at the expense of the purchaser. Please email support@buyincellderm with your order number, date of purchase, and a photo of the item(s) you wish to return and our customer service team will quickly work to process your return, once accepted.
Can you help with a damaged product?
You can reach us by filling out a Contact Us form within 48 hours of receiving your product and a customer service team member will get back to you. We will request for you to send us a photo of your damaged item(s).
How do I create an account?
You can create an account by clicking here.
I forgot my password. What should I do?
To reset your password, go to the Login Page and click "Forgot your password".
How can I reach the customer service team?
You can reach us by filling out a Contact Us form. A customer service team member will respond to you within 24 business hours. Your response may be delayed during weekends and holidays.
How do you use INCELLDERM?
Unlike other skincare brands, INCELLDERM has active ingredients that absorb into deep layers of your skin. Nanosized liposomes act as delivery vehicles for transporting substances deep into the body and need to be handled with care. There is no need to rub or pat the product onto your face. Relax your fingertips and gently apply the desired amount of product on your face. The formulation will do the rest. Refer to our How to Use page for additional information.
Why does my face feel tighter and slimmer?
INCELLDERM products help to stimulate collagen and boost skin elasticity as you use it. The loss of collagen and elastin that decline with age and environmental factors will begin to heal and recover your skin, giving your face a slimmer appearance. As your skin rejuvenates with new cells, you may confuse the inner tightness feeling for outer tightness. As your skin condition improves, this feel will eventually disappear.
*You can use Vieton Oil Mist to help ease the tight feeling
Why is my skin tone brighter?
INCELLDERM products help to strengthen and moisturize from the deepest layers out. The restoration and hydration of your aging, dry skin cells is what is making your skin look hydrated and radiant.
Why does my skin feel dry or irritated?
Active ingredients such as amino acid complexes absorb deeply into your skin thanks to the microfluidizer technology. This cell regeneration process may temporarily cause dryness and irritation. We recommend spraying the Vieton Oil Mist and Calming Balance Gel to aid in hydration while your skin adjusts to the new products.
Why do my eyes sting after spraying the Booster EX Mist?
You may be misting too closely causing concentrations of the product to get into your eyes. For best results, close your eyes and mist 15cm away or spray directly onto your skin, covering or avoiding the eyes completely.
Why am I breaking out after starting to use INCELLDERM products?
Your skin will begin to regenerate and detoxify when starting to use INCELLDERM products. During this process, you may break out as remaining surfactants or dermal toxicity is eliminated. This process can be shortened by using the Active Clean-Up Powder once a day, leaving it on for 3-5 minutes, and applying smaller amounts of product for the first 7-14 days of use.
*Keep the Calming Balance Gel in the refrigerator and use on break out areas.
Where are the products made and formulated?
The products are made and formulated in South Korea, however they adhere to North American standards and regulations.
Why is my collagen expired?
The date on your collagen is the date of manufacture. You have 18 months from this date before your product expires.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org