Shipping Policy
*We want to thank you for your patience as we are experiencing high order volumes. Shipments may take a few days longer than usual to reach you. Buy Incellderm is not responsible for delays caused by carrier challenges outside of Buy Incellderm's control, and/or extreme inclement weather.
**Please be advised that shipping to Canada may be delayed and may take longer than usual due to the holidays and the Canada Post strike. We appreciate your patience during this time.
We offer free shipping to US residents for orders above $150. For all other US orders, shipping is a flat rate of $10 USD. Hawaii and Puerto Rico have a flat shipping rate of $23 USD.
We offer free shipping to Canadian residents for orders above $200. For all other Canadian orders, shipping is a flat rate of $13.50 CAD. Please note that we have temporarily suspended shipping to Quebec at this time.
*Respective taxes will be calculated during checkout.
**We do not ship to PO Boxes.
US SHIPPING
| $0-149.99 USD | $10 USD flat*** |
| $150+ USD | free |
***Hawaii and Puerto Rico are $23 USD flat
CANADIAN SHIPPING
|
$0-199.99 CAD
|
$13.50 CAD flat |
|
$200+ CAD
|
free |
Shipping FAQs
WHAT SHIPPING CARRIERS DO YOU USE?
Orders are shipped via UPS, USPS, FEDEX, Landmark Global, Apple Express, and Canada Post.
DO YOU SHIP OVERSEAS?
We currently only ship to the Continental United States, including Hawaii and Puerto Rico, plus Canada at this time. Shipping rates and fees may vary depending on the delivery address of your order.
I CANNOT FIND MY ORDER THAT HAS BEEN MARKED DELIVERED. CAN YOU HELP?
Please contact us if your item is missing or lost in transit. A customer service team member will assist you.
WHERE IS MY ORDER?
Check your email for a separate shipment email with tracking information. Please allow 1-3 business days to process and prepare your order for shipment. Depending on your location, it may take another 5-8 business days to arrive. Please note that our warehouses are closed on major holidays and shipping may be slightly delayed during those seasons.